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ORDERING, PAYMENT and SHIPPING INFORMATION
No. When you make your first purchase, your account is automatically set up
A Tax ID number and Resale License may be required by your local authorities and it is your responsibility to check the laws in your jurisdiction. However, we do not require this information unless you reside in Pennsylvania, USA. For PA residents we do require a Tax ID or must charge applicable sales tax as required by law. Every business outside the state of PA may place orders with no Tax ID. From time to time we may request proof of your re-sale license.
We are sure you will be completely satisfied with your selections. However, if you are unhappy for any reason, we offer a 100% money back guarantee. We back our products and service completely and our dedication to customer service is evident in our return policy. Not only can you return your merchandise but we will pay return shipping! No other jewelry wholesaler offers this! Contact customer service for a return authorization and instructions.
You can contact us via telephone toll free at 877-862-7050 during our normal business hours of Monday through Friday, 9 am to 5 pm Eastern. If a representative is unavailable or you call after business hours, please leave a detailed message and a customer support rep will call you back as soon as possible. Alternately, you can email us at info@fashionpenny.com or fill out the Contact Form.
For your convenience domestic orders we offer both Credit Card, Paypal, and Google Checkout transactions. For international orders we accept Visa, MasterCard, PayPal, Wire Transfer and Western Union. Please note that all transactions paid for via credit card will be shipped to the billing address only in order to ensure your security and prevent fraud.No matter which way you decide to go, it is always simple and under strict secure transactions protocol! If you'd like to use another payment method, please contact us.
Our minimum order purchase is $200, there are no per item buying requirements.
If you are paying by credit card, your order is immediately sent to our sales department. Your order is verified and once the sales rep is sure it is correct, your card will be charged for your merchandise and any applicable shipping costs. For US customers, shipping is free but for those outside the US there may be additional tariffs or customs fees applied. After your credit card is successfully charged you will be sent a receipt for your purchase showing you paid. Your fully insured order will ship within 24 hours of processing via USPS Priority shipping and you will be emailed a tracking number. Orders sent within the US typically take 2-3 business days. International between 5-10 days.
If you are shipping to the United States and using one of our purchasing levels shipping is completely FREE! For all other shipments we assess a flat rate shipping fee. All international shipments are subject to a $30 shipping and handling fee.
Yes, we ship to anywhere in the world. Approximately 30% of our customers reside outside the United States. All our merchandise is sent using the Unites States Postal Service. We insure all packages and ship using Priority mail. Shipping typically takes 2-3 days to reach US destinations and from 5-10 days outside the US. Some additional shipping charges may apply to certain destinations.
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