Frequently Asked Questions

1.  How do you operate & why should I deal with your company?

The product we carry is always located & shipped from USA. We offer a fast delivery solution because all goods are on hand, ready to be shipped within 24-48 hours out of our USA location. We do not offer product that is on back order. You pay today, we ship tomorrow. There is no 20-30 days waiting period on your order to be manufactured or a 30 pcs minimum per item. Our extremely fast order fulfillment process as well as a very low mix & match minimum is a winning combination plus a very strong benefit for our large, small business accounts or companies just starting out.


2. What kind of a company am I dealing with?

We are a USA company with main headquarters in Philadelphia, PA.  We manufacture ,import & wholesale on a global scale.


3. What kind of product do you manufacture?

We manufacture a wide range of product starting with Fine jewelry all the way to Fashion jewelry, accessories & basically anything fashion related like designer inspired Hand Bags, Sunglasses, hair accessories ,etc.. . Our designs are inspired by Hollywood Celebrities, latest trends in today's fashion world as well as designers like Tiffany &co., John Hardy, Lagos, David Yurman, Gucci, Prada, Fendi just to name a few. We deal with Sterling Silver, Genuine yellow - white- rose Gold, Brass, Stainless steel, Resin (plastics) combined with a wide range of genuine & lab made gems, diamonds ,cubic zirconium, color stones, pearls, coral, jade, marcasite, Rhine stones, swarovsky crystal & much, much more..


4. What type of product do you offer on your website now & what else should we expect in the future?

We plan to maintain around 5,000 items on our website at all times. Our jewelry line consist of about 2,000 -3,000 items as off today.
Handbags, sunglasses & all other fashion related accessories make up the other items. We can't physically list everything we manufacture as fast as we would like to. Our data-entry department is listing new choices daily. When we launched our site We decided to start listing our Jewelry line first because it is the backbone of our organization. When we have a nice selection in jewelry on our website we will start adding other categories like Handbags, sunglasses & other fashion related goods.


5. May i order a catalog in print?


Our ever-changing , product based business model would not allow us to carry a catalog in Print. Check back often , eventually all our product including other items besides jewelry will be listed on our website. Join the mailing list so we may notify you of all new category arrivals as well as items & discounts.

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6. How can your company offer such low prices, low minimums & fast shipping?

1. We manufacture , import product in to the U.S.
   Having product on hand allows us to set a low cash minimum & no per item min. at all !

2. all product goes thru secondary quality control system.

3. We take pictures, price each item & only then offer product on our site which is the reason for fast delivery.
    

You get to bypass all these steps & still enjoy all the benefits that come along when dealing with a manufacturing facility.


7. Do I need to set up an account with your company?

You do not need to set up an account. As soon as you make your first purchase, your account is automatically activated.


8. Do i need a Tax ID or a Resale license?

A tax Id ,resale license is required by your local authorities, we do not require this info unless you live in PA., USA. We require a TAX ID if you live in the state of Pennsylvania ,otherwise we must charge PA., residents 7% tax. Every business outside the state of PA., may place orders with no TAX ID. From time to time we may randomly require your resale license.


9. Who do I contact if I have a question?

Contact a Customer Support representative by phone toll free at 888-345-8004 or thru info@FashionPenny.com email. A representative will be able to assist you with any questions you may have. We encourage any questions & our policy on is that there is no such thing as stupid questions.


10. What are your business hours?

Our business hours are Monday thru Friday, 9:00 am to 5:00 pm Eastern Standard Time. If you are calling during these hours and cannot reach a customer support associate they are likely helping other customers so please remember to leave them a short but detailed message so that they may return your call. Please include your full name, phone number, nature of your call. If calling after our posted business hours your call will be returned promptly the following morning of the next business day.


11. How often is your website updated?

We list about 30 -50 new items on almost daily basis.


12. How do i take advantage of new product offerings & discounts before they are listed on your website?

It is very important to JOIN OUR MAILING LIST due to the fact that we email all new arrivals to our Mailing List & what ever is left over gets listed on to our website. Without subscribing to the MAILING LIST you simply do not get to see 40% of our product. Other benefits to being a mailing list subscriber are weekly promotional discounts, coupons , free shipping notices only available to our costumer base, closeouts & all general sales. Our list consists of about 80,000 subscribers which should give you a ruff idea in the buying power THE LIST has.


13. What is your Business goal?

Our goal is to be a one stop shop for anyone in the fashion industry that thrives on latest fashion Trends. Please remember that you will get to see much more product then what is already listed by JOINING OUR MAILING LIST. We have over 5,000 choices but it takes time to get everything listed on to our website.

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14. What are your minimum order requirements?

Our minimum order is $50 Mix or match. You may buy one or more of each product, we do not have a minimum per item.

15. May I purchase smaller quantity, sample lot or just 1 item?

We charge double for samples & credit the extra amount towards your first purchase.


16. How do I pay for my order?

Domestic Orders:

International Orders:

PLEASE NOTE: ALL CREDIT CARD ORDERS WILL BE
 SHIPPED TO THE  Billing ADDRESS ONLY!

17. How do I place my order?

1. You may place your order thru a secure online shopping cart on our website. We use 128 bit encryption so your info is always secure.

2. You may also place your order by email or phone.

1. A costumer emails personal info , Product sku #'s- quantity, shipping address & receives an Invoice by email including product-shipping total,
   all instruction on making a payment.

2. Placing your order by phone is the fastest method. This option allows you to pre-pay by credit card & get a paid receipt/invoice by email.
   Your order is ready for shipment within 12-24 hours.

1. Credit card orders placed online are sent to our sales department immediately.

2. BY submitting your Credit cart info online your card doesn't automatically get charged when you press Process/Submit.

3. Our sales representative carefully inspects your order making sure everything is correct & only then charges your credit card.

4. After your payment is processed successfully , we email a Paid receipt.

5. Your order ships within 24 hours after payment is processed.

6. We then email a tracking number for your shipment.

In our experience, 1 out of 10 "International" orders to Canada or UK for example, may pay additional tax imposed by customs.
Shipping charges for International orders do not include any customs or duty fee's which may be imposed by your country.
Buyers should familiarize themselves with any additional fee's that are not covered as part of our standard shipping charge.

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20.  Do you ship World-Wide?

YES we do. 30% of our costumers are in UK, Canada, Australia & other non U.S. destinations. We have the needed experience in Global Trade! Place your order, sit back, relax & wait for your Fashion Penny package to arrive at your door.


21.  How do you ship your product and how long does it take to receive my order after I paid for the merchandise?

We use USPS to ship all Domestic or International orders fully insured. Generally all orders are shipped out within 24-48 hours after receipt of payment although most orders are shipped next day depending upon our current workload and the time of day the payment was received. Package normally takes 2-3 business days to be delivered by USPS Priority to most USA destinations. International orders take 5 to 10 days to be delivered to your door.


22.  How do I obtain a shipping quote?

We use Flat rate shipping.

All USA destination orders up to $499 are charged $15 S&H fee.
All International destination orders are charged $25 S&H fee.
All orders over $499 are shipped for FREE! (excluding Ed Hardy product. S&H price on Ed Hardy product is being estimated by a sales consultant)

23. May I return the product I do not like & get a refund?

1. We offer a "100% satisfaction guarantee or Your money back" on any product minus the S&H fees. We will refund S&H fees if product is damaged or doesn't match description.

2. Please notify us within 5 days of receiving product in order to qualify for a refund, exchange or credit.

3. items must have all tags intact & not show any signs of wear.

4. Orders must be sent back in full unless arrangements are made to refund or exchange part of the order.

5. Please make sure to get a return authorization number (R.A.N.) by phone or email before sending your item(s) back.

 All non-confirmed returns will be refused. Accounts which refuse or cancel requested shipments already processed will be charged a 15% restocking fee.

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